{"product_id":"shipping-protection","title":"Shipping Protection","description":"\u003cp\u003eWe know how frustrating it can be when a package is lost, damaged, or marked delivered but can’t be found. That’s why we offer \u003cstrong\u003eShipping Protection\u003c\/strong\u003e at checkout for added peace of mind.\u003c\/p\u003e\n\u003cp\u003eShipping Protection helps cover eligible orders in the event of:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eLost packages\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003ePackages damaged during transit\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003ePackages marked as delivered but not received\u003c\/strong\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eIf you purchased Shipping Protection with your order, we’ll work with you to help resolve the issue quickly and fairly.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch2\u003e\u003cspan role=\"text\"\u003e\u003cstrong\u003eWhat’s Covered\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003ch3\u003e\u003cspan role=\"text\"\u003e\u003cstrong\u003eLost Packages\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003eIf your package has not arrived within the expected delivery window and appears to be lost in transit, you may be eligible for a replacement or refund.\u003c\/p\u003e\n\u003ch3\u003e\u003cspan role=\"text\"\u003e\u003cstrong\u003eDamaged Items\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003eIf your order arrives damaged, broken, or unusable due to shipping-related issues, please contact us with photos of both the item and packaging.\u003c\/p\u003e\n\u003ch3\u003e\u003cspan role=\"text\"\u003e\u003cstrong\u003eDelivered but Missing\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h3\u003e\n\u003cp\u003eIf your tracking shows “delivered” but you cannot locate the package, please first check around your property, with neighbors, and with your local carrier. If the package still cannot be found, you may submit a claim.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch2\u003e\u003cspan role=\"text\"\u003e\u003cstrong\u003eWhat’s Not Covered\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003eShipping Protection does \u003cstrong\u003enot\u003c\/strong\u003e apply to:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eOrders shipped to an incorrect address entered at checkout\u003c\/li\u003e\n\u003cli\u003ePackages delayed due to carrier issues, weather, customs, or high shipping volume\u003c\/li\u003e\n\u003cli\u003eMissing packages after confirmed delivery where no reasonable evidence is provided\u003c\/li\u003e\n\u003cli\u003eOrders that were intentionally refused by the customer\u003c\/li\u003e\n\u003cli\u003eProducts damaged after delivery due to misuse, improper handling, or normal wear and tear\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr\u003e\n\u003ch2\u003e\u003cspan role=\"text\"\u003e\u003cstrong\u003eHow to File a Claim\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003eTo request assistance, please contact our support team and include:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eYour \u003cstrong\u003eorder number\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli\u003eYour \u003cstrong\u003efull name\u003c\/strong\u003e\n\u003c\/li\u003e\n\u003cli\u003eA brief description of the issue\u003c\/li\u003e\n\u003cli\u003ePhotos of the damaged item and packaging, if applicable\u003c\/li\u003e\n\u003cli\u003eAny relevant delivery or tracking details\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003ePlease report any issue within:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\n\u003cstrong\u003e7 days\u003c\/strong\u003e of the marked delivery date for lost or missing packages\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003e7 days\u003c\/strong\u003e of delivery for damaged items\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr\u003e\n\u003ch2\u003e\u003cspan role=\"text\"\u003e\u003cstrong\u003eResolution Options\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003eOnce your claim is reviewed and approved, we may offer one of the following:\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cstrong\u003eReplacement shipment\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eStore credit\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eRefund\u003c\/strong\u003e, where applicable\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThe resolution offered may depend on product availability, claim type, and order details.\u003c\/p\u003e\n\u003chr\u003e\n\u003ch2\u003e\u003cspan role=\"text\"\u003e\u003cstrong\u003eImportant Notes\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cul\u003e\n\u003cli\u003eShipping Protection is \u003cstrong\u003eoptional\u003c\/strong\u003e and must be selected at checkout to apply.\u003c\/li\u003e\n\u003cli\u003eClaims are reviewed on a case-by-case basis.\u003c\/li\u003e\n\u003cli\u003eWe reserve the right to request additional information before approving a claim.\u003c\/li\u003e\n\u003cli\u003eShipping Protection covers shipping-related issues only and does not extend the product warranty.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003chr\u003e\n\u003ch2\u003e\u003cspan role=\"text\"\u003e\u003cstrong\u003eNeed Help?\u003c\/strong\u003e\u003c\/span\u003e\u003c\/h2\u003e\n\u003cp\u003eIf you have questions about your shipment or need help with a protected order, please contact our support team and we’ll be happy to assist you.\u003c\/p\u003e","brand":"PHANEO","offers":[{"title":"Default Title","offer_id":51703849287995,"sku":null,"price":4.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0964\/2675\/4363\/files\/f01b4de8-24b2-4a9a-b7d5-6f8f3a6241a0_430x_4349d12c-0a38-42a7-987e-79fc7a756a25.webp?v=1789639040","url":"https:\/\/www.zeeloolonline.com\/products\/shipping-protection","provider":"PHANEO","version":"1.0","type":"link"}